Here is the communication with this guest (please right click and "open in new tab" to review the snapshot on the right):

Mayank: Hi! Me and my daughter just moved to room number 7 and the room really smells bad! Like someone smoked weed or something earlier We’re both having allergies due to it

Moose: Ohh ok. We can come and put a machine to take care of the smell. Will you be going out for a little bit so we can put it for you?

Mayank: We’re too tired but we will checkout tomorrow and need a full refund please This is not the standard we expect especially with a child

Moose: Let me see if we can move you

Mayank: No sir! We’re definitely not staying here

Moose: I am coming now to check Was the smell coming from the beginning or just started?

Mayank: It was always there

Moose: Because I remember talking to you this afternoon

Moose: In the parking area

Mayank: We thought it’ll go as we immediately left for my daughters tournament

Moose: We could have taken care of it quickly then

Moose: We don’t do refunds at all. But can fix it for you.

Mayank: Fine! I have to report to department of sanitation tomorrow! Good night sir!

Moose: No I am coming

Mayank: Please don’t

Moose: I need to verify your issue

Mayank: Sure but also get witness since you’ll easily claim no smell If you can’t bring anyone else don’t bother

Moose: I need to be convinced first

Mayank: Either way I am still reporting you and ensure you’re getting visited by local authorities

Mayank: So your call

Mayank: Keep your money and we’re checking out tomorrow

Communication with Mayank Malkan